Complaints procedure

We aim to give a good service every time. If something goes wrong, please tell us so we can put it right.

1. Tell us — write to Bevells Estates, 119 Uxbridge Road, Hanwell, London W7 3ST, or use our contact form, with details of your complaint.
2. We acknowledge it — and investigate fairly.
3. We reply in writing — with our findings and any action we will take.
4. If you're still unhappy — you can ask us for a final review by a senior member of the team.
5. Independent redress — if the matter is not resolved, you can refer it to our government-approved redress scheme. We will give you its details, free of charge, with our final response.